Plastic free carbon neutral shipping
To minimise our carbon footprint, our products are shipped to you plastic free (including tape), reusing paper and cardboard packaging from our suppliers. We also use Sendle, Australia's first 100% carbon neutral delivery service (B-corp).
After you receive your order, please reuse or recycle any packaging thoughtfully.
Standard Shipping within Australia - Flat Fee $8.95 for orders under $49 | 2-6 working days
Free Shipping within Australia for orders $49 and over
How do you handle shipping in a 'package free' way?
At NatureTick, we ship everything 100% plastic free in a post-consumer cardboard box with paper wrapping, labels, and tape. All of our shipping materials are 100% recyclable and compostable.
How much does the shipping cost?
All order's $39 and over ship for free. For other's we charge a flat shipping fee of $8.95.
How long does it take to ship my order?
All orders should be received within 2-6 working days.
How will I know if my order has been shipped?
We will send out an email confirmation once your order has been shipped.
Do you ship to P.O. Boxes?
Yes we do. Since Sendle cannot access P.O. Boxes, all the orders to the P.O. Boxes are sent through Australia Post.
Do you ship overseas?
We currently ship items to any address within Australia only. If you would like a quote for shipping to another country please contact us.
What do I do if my package is delayed?
Please confirm your shipping address is correct and contact us with your order number so we can help!
Can I change my address after I place an order?
Please contact us with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been shipped.
What if my Package is lost?
We consider a lost package to have not been delivered 15 business days after the package was shipped.
NatureTick is not liable for any packages lost by the Postal Service, or packages that are marked as delivered but not received by the customer.