What is your return policy?
We do not accept returns or issue refunds. If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis.
Why doesn't NatureTick accept returns?
One of the most common questions we receive is, “why don’t you accept returns?” The answer? We factor the environment into every business decision we make at NatureTick - it’s a part of our core mission - and online retail returns are incredibly harmful to the environment. Here's why: Reverse logistics (or returns) generates 2 billion pounds of landfill waste per year in Australia. In the return process, trucks burn roughly 0.7 billion gallons of diesel fuel, resulting in 7.5 million metric tons of carbon dioxide emissions. In 2018, 11.3 percent of all purchases were returned, amounting to $170 billion worth of goods.
We believe that the “shop online in excess because returns are free” culture is the real issue here and that we should only buy what we have really researched.
Our advice? Learn to be a smarter online shopper. We research and heavily vet all of our products to ensure that our community is receiving only the best and most sustainable products currently available. Even so, we urge you to research purchases before making them, avoid impulse buys, and (simply put) don’t buy what you don’t need. We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.
What is your cancellation policy?
We are not able to process a cancellation once an order is placed and payment is received. It is within our mission at NatureTick to encourage mindful consumerism for a healthier world and happier life.